Deferred Action Issue On Customer Center 7.5 (Doc ID 1621634.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.0.0 version, Customer Center

Users occasionally experiencing errors while trying to 'Execute Now' deferred actions on Customer Center (error rate is about 1 every 5 deferred actions) and cm core dumps

ERROR- CM log
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STEPS
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The issue can be reproduced with the following steps:
1. Create deferred actions for a service by selecting "inactive" for existing service in services tab and select "Defer the action Until" to some future date.
2. Then close the account in Customer Center ,
3. Opened the same account and selected 'Execute Now'


Cause

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