Deal Cancel Confirmation Window Not Sized Properly In Customer Center (Doc ID 1623540.1)

Last updated on MARCH 27, 2019

Applies to:

Goal

On : BRM 7.5.0.4.0 version, Customer Center

Deal cancel confirmation window is not sized properly in Customer Center (CC)

Steps to reproduce:

1. First, setup a CSR and create an account as follows :
   • login as root user in CC
   • create a CSR account using a CSR plan ( with '/service/admin_client' and '/service/pcm_client' )
   • CC --> edit --> permissions --> add below permissions
     •             /appcenter/pcenter
     •             /appcenter/pricingcenter
     •             /ClientTool/CustomerCenter
   • log in to CC using the above CSR
   • create an account with an existing deal
2. open the above account in CC
3. goto plans tab and select an existing product
4. click Actions --> Cancel Deal
5. notice that the popup window does not fully display visible text. See screenshot.

Notes:

• system is windows 7
• the following settings exist :
  • windows 7 --> goto System Properties  --> Advanced tab --> Performance section --> Settings --> Select "Adjust for best appearance"
• issue does not happen in winXP
• if you resize the window to enlarge it, the text becomes fully visible. This can be a workaround.

Question:

How to make the popup window display the full message so that it is easily readable, without having to resize the window.
 

Solution

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