Deal Cancel Confirmation Window Not Sized Properly In Customer Center
Last updated on FEBRUARY 19, 2014
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 7.5.0]
Information in this document applies to any platform.
On : BRM 22.214.171.124.0 version, Customer Center
Deal cancel confirmation window is not sized properly in Customer Center (CC)
Steps to reproduce:
- First, setup a CSR and create an account as follows :
- login as root user in CC
- create a CSR account using a CSR plan ( with '/service/admin_client' and '/service/pcm_client' )
- CC --> edit --> permissions --> add below permissions
- log in to CC using the above CSR
- create an account with an existing deal
- open the above account in CC
- goto plans tab and select an existing product
- click Actions --> Cancel Deal
- notice that the popup window does not fully display visible text. See screenshot.
- system is windows 7
- the following settings exist :
- windows 7 --> goto System Properties --> Advanced tab --> Performance section --> Settings --> Select "Adjust for best appearance"
- issue does not happen in winXP
- if you resize the window to enlarge it, the text becomes fully visible. This can be a workaround.
How to make the popup window display the full message so that it is easily readable, without having to resize the window.
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