MetaSolv Solution Client (tbs.exe) Locks Up/Freezes in Various Areas of the Application (Doc ID 1639575.1)

Last updated on AUGUST 22, 2023

Applies to:

Symptoms

Users report the MetaSolv Solution client (tbs.exe) the application is "locking up" or "freezing" in various areas like Connection Design, Provisioning Assistant (SONET assignment), ASR, Network Systems, etc.  The behavior can be both consistent and intermittent and affects 6.0+, 6.2+, and 6.3.0 versions of the software.  Users may report "similar" problems in the application, but the behavior specifically addressed in this document can be easily identified by the following:

• Behavior is typically observed during expected or unexpected delay waiting for data (example; Network Provisioning Assistant where larger quantities of circuit data may exist)

• Behavior is typically observed after the application was flagged by the OS as not responding evidenced by the presence of (Not Responding) in its title bar

• Audible tone when trying to click on the application's modal window

• The mouse cursor/pointer does NOT hour-glass when placed above the application window indicating no processing/consumption of CPU resources

Changes

Customer installs/uses MetaSolv Solution client on a machine running or upgraded to Windows 7 and higher including Windows 2008 Server R2 and higher.

Cause

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