MetaSolv Solution client (tbs.exe) running on Windows 7 locks up in various areas (Doc ID 1639575.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Symptoms

Users running the MetaSolv Solution client (tbs.exe) on Windows 7 report that the application is locking up in various areas like Connection Design, Provisioning Assistant (SONET assignment), ASR, Network Systems, etc.  The behavior can be both consistent and intermittent and affects 6.0 and 6.2 versions of the software running on Windows 7.  Users may report "similar" problems in the application, but the behavior specifically addressed in this document can be easily identified by the following:

 

Changes

Customers installs MetaSolv Solution client on Windows 7 machines

Customers upgrade OS of existing machines from Windows XP to Windows 7

 

Cause

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