Tasks Not Auto Extending and Unable to Dispatch After Fall Season DST Time Change (Doc ID 1642623.1)

Last updated on FEBRUARY 17, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0 and later
Information in this document applies to any platform.

Symptoms

A Task Monitor Error To Do with a message of “An Arrival Time Window must be fully included in an Effective Time Window” was created in MWM. the Activity in MWM auto-extended each time by 2 hours to 11-03-2013 at 12:00AM.  Then, on 11-03-2013 at 12:00AM, MWM only did the auto-extension for 1 hour and stopped auto-extending. These FAs are not getting dispatched and no matter what you try to do you will get a message of “Begin Date Time field missing”.


Cause

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