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Issue With Context Menus (Doc ID 1643606.1)

Last updated on OCTOBER 26, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Oracle Utilities Framework - Version 4.2.0.1.0 to 4.2.0.3.0 [Release 4.2]
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework

Context menus are not working properly. After clicking on the context menu and then clicking outside on the page does not remove the context menu. The area under the context menu is then no longer accessible and the page needs to be refreshed.

One Example is

1 go to Main Menu--Customer Information--Service Point

2 find a service point

3 at the bottom , click context of SP

4 click outside of context , observe the page is frozen , no operation can be proceed till refresh the page.

Solution

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In this Document
Goal
Solution
References


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