EGRC 8.6.4.8329: Issue With Last Updated By On Incidents Records (Doc ID 1643807.1)

Last updated on OCTOBER 10, 2023

Applies to:

Symptoms

On : 8.6.4.850 version, Basic Operations & Functionality

ACTUAL BEHAVIOR
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Everytime we re-run the Control to refresh the Incidents and analyze any new incidents, the 'Last Updated by' and 'Last Update On' field switches back to person running the Control Analysis Job and Control Analysis Run Date respectively. Therefore, if a user took action on an incident previously, that history does not stay because the controls get re-run again. And the 'Last updated by' field changes back to the user ID who runs the jobs.

EXPECTED BEHAVIOR
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Control Analysis Job should not change the 'Last Updated by' and 'Last Update On' field values when nothing is getting changed for those incidents in Control Analysis run.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login as User A and Run the Control Aanlysis.
2. Check the Incidents and identify one which shows Last Changed By As User A.
3. Login as User B, identify the incident as in Step2.
4. Edit the Incident, Accept and add Comment. Click on Submit.
5. Verify the Incident and it shows Last Updated By as User B.
6. Login as User A and re-run the Control Analysis.
7. Identify the incident as in Step2, It retains the status correctly as Accepted but shows Last Updated By as User A... which is incorrect.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, this prevents users from knowing who took what action in the tool.

Cause

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