PSO Not Moving With a Customer if a Damage Assessment is Entered Via Work Agenda

(Doc ID 1662305.1)

Last updated on SEPTEMBER 22, 2015

Applies to:

Oracle Utilities Network Management System - Version 1.11.0.4 and later
Oracle Network Management for Utilities - DMS - Version 1.11.0.4 and later
Information in this document applies to any platform.

Goal

A PSO (Probable Service Outage) is not moving with a customer if a Damage Assessment is created via the Work Agenda.  However, the PSO does move if the Damage Assessment was created from the Control Tool.

Steps to recreate the issue:

1) Enter a call (LTS OUT) for a customer.  This will create a PSO.
2) Enter a Damage Assessment from the Work Agenda for the newly created outage - this will create a 'DA' symbol in the Viewer
3) Move the calling customer to another xfm using the Move Customer action in Trouble Info
4) The PSO is now displayed on the old device (xfm) and the new one

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms