CC&B V2.4.0.1 DEMO installation fail to start at Retrieving extra Installation Data from service 'CILTINCP' (Doc ID 1663111.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

CCB start up failed with the following errors

The log shows the following error:
*******************
 <BEA-101162> <User defined listener com.splwg.base.web.startup.SPLWebStartup failed: com.splwg.shared.common.ApplicationError: (Server Message)
    Category: 2
    Number: 261
    Call Sequence: ;CIPTINCR;CIPTINCP
    Program Name: CIPTINCP
    Text: combination, not found
    Description: To solve the problem, check if the fields are populated, or the combination of them is a valid one to find an item in a table.
Example: if the parameter of an algorithm is not populated, this could result in the system not finding the algorithm.
    Table: C0_INSTALLATION
    Field: .

Cause

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