Some Line Items Are Still In Progress After Order is Cancelled
Last updated on MAY 12, 2014
Applies to:Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.
Why are line items left "In Progress" After order has been cancelled in OSM 7.0.3.
When you have a Base Order "In Progress" (Sync Customer function has completed) and you submit a "Cancel" order, some line items are getting updated as CANCELLED (as expected) in the path - DataArea/UpdateSalesOrder/SalesOrderLine/Status/Code and some items are not.
Why is this occurring?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms