Calculation Of Order Processing Time Based On Creationdatetime And Requesteddeliverydate (Doc ID 1677743.1)

Last updated on AUGUST 15, 2014

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Goal

When the orders are placed by a CRM system into OSM, getting a time lag in creationdatetime of certain duration. Based on this, the service activation at the BRM system is being impacted. How is OSM calculating the actual delivery date time based on the these values.
 

Solution

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