Particular case hangs when switching between tabs

(Doc ID 1679657.1)

Last updated on SEPTEMBER 15, 2014

Applies to:

Oracle Argus Safety - Version 7.0.2 and later
Information in this document applies to any platform.

Symptoms

 Application hangs for particular case and it is a migrated case and it shows the below error.

Changes

 Run the below query to find any new line characters are there.

 select regexp_count( email,chr(13) )  from  case_reporters where case_id  = <Case id of the case having problem>  
     
 Select regexp_count( email,chr(10) )  from  case_reporters where case_id  = <Case id of the case having problem>

If the value returns other than value '1' then that is creating the issue.

Cause

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