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CCG 5.5.1 - Submitted SnapShot job Errored with ORA-28000: the Account is Locked ; ORA-02063: Preceding Line from PERF6_AM_AGENT_LINK (Doc ID 1684727.1)

Last updated on OCTOBER 10, 2023

Applies to:

Oracle Configuration Controls Governor - Version 5.5.1 and later
Information in this document applies to any platform.


On : 5.5.1 version, Integra Apps

When attempting to create and run a Snapshot definition
the following error occurs.

Error while submitting Snapshot :

Error: Populate Snapshot Selects routine failed. ORA-04052: error occurred when
looking up remote object AM_AGENT.DBMS_SQL@PERF6_AM_AGENT_LINK
ORA-00604: error occurred at recursive SQL level 2
ORA-28000: the account is locked
ORA-02063: preceding line from PERF6_AM_AGENT_LINK
Statement Running: Parsing Function Parameters

The issue can be reproduced at will with the following steps:
1. Logn to the CCG
2. CCG WorkBench > CCG > Add Definition
3. Select ERP instance and
4. Definition Type as SnapShot and Submit the job

The issue has the following business impact:
Due to this issue, users cannot .


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