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Details Required when Logging an Oracle Utilities Framework Based Product Service Request (Doc ID 1905747.1)

Last updated on APRIL 25, 2018

Applies to:

Oracle Utilities Framework - Version 2.2.0 and later
Oracle Mobile Workforce Cloud Service
Information in this document applies to any platform.

Purpose

When reporting any issues, it is necessary to provide Customer Support with steps to recreate the issue, screen-shots, specific error messages and any other information relevant to the problem.

This information is needed in conjunction with all applicable log files or traces detailed below. Failure to provide this information at the time of reporting the issue greatly increases the time required to resolve your issue. 

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Functional Issue
 Environmental / Performance Issue
 Installation Issue
References

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