Details Required when Logging an Oracle Utilities Framework Based Product Service Request (Doc ID 1905747.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Purpose

When reporting any issues, it is necessary to provide Customer Support with steps to recreate the issue, screen-shots, specific error messages and any other information relevant to the problem.

This information is needed in conjunction with all applicable log files or traces detailed below. Failure to provide this information at the time of reporting the issue greatly increases the time required to resolve your issue. 

Questions and Answers

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.