My Oracle Support Banner

Rules And Behaviours Issue - Trouble Ticket Type Rule Not Working When Trouble Ticket isIs Created Through CORBA API (Doc ID 1908291.1)

Last updated on AUGUST 08, 2024

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Please add a new Process Point of Ticket Status Change to the Rule and Behaviors Gateway Event Behavior Configuration Window.

Current drop down:


    When do you want the event to occur?
      Ticket State Change    <===current selection available

Please add to drop down:

    When do you want the event to occur?
      Ticket State Change    <===current selection available
      Ticket Status Change   <===new process point

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.