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Rules And Behaviours Issue - Trouble Ticket Type Rule Not Working When Trouble Ticket isIs Created Through CORBA API (Doc ID 1908291.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Sep-2017***

Symptoms

Please add a new Process Point of Ticket Status Change to the Rule and Behaviors Gateway Event Behavior Configuration Window.

Current drop down:


    When do you want the event to occur?
      Ticket State Change    <===current selection available

Please add to drop down:

    When do you want the event to occur?
      Ticket State Change    <===current selection available
      Ticket Status Change   <===new process point

Cause

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