Rules And Behaviours Issue - TT Type Rule Not Working When TT Is Created Through CORBA API (Doc ID 1908291.1)

Last updated on JULY 29, 2014

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

Please add a new Process Point of Ticket Status Change to the Rule and Behaviors Gateway Event Behavior Configuration Window.

Current drop down:
    When do you want the event to occur?
      Ticket State Change    <===current selection available

Please add to drop down:

    When do you want the event to occur?
      Ticket State Change    <===current selection available
      Ticket Status Change   <===new process point

Cause

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