My Oracle Support Banner

Text Message Sent in Plain Text Missing after Switching from Rich Text If Message Was Saved to Drafts Beforehand (Doc ID 1912546.1)

Last updated on NOVEMBER 15, 2022

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.


A user is composing a mail in Rich Text format and then unchecks the "Rich Text" checkbox under Options in the compose tab to switch to Plain Text format.  If the message has already been saved to Drafts before the switch, either manually or by auto-save, and the user adds or modifies text subsequent to the save, then after the message has been sent the recipient of the mail will not see the text that was modified after the last save prior to switching to plain text.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Temporary workaround
 Step 1
 Step 2
 Step 3
 Step 4
 Step 5
 Step 6
Permanent solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.