Some characters are garbled and appear as question marks in Medical Summary Report (Doc ID 1912772.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

When printing the medical support report,
some multi-byte characters in the "reporter institution" and "J narrative" fields are garbled and appear as a question marks.

For example:
- Multi-byte micro character(µ) will be garbled
- If the line feed character is a multi-byte character, then this character will be garbled

Steps:
1. Enter the character in the case form > "reporter institution" and/or "J narrative" fields
2. Save the case
3. Navigate to Case action > Print > Medical Summary

Cause

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