My Oracle Support Banner

Messaging Server and Third Party Virus Scanner (Trend Micro/IMSS) Are Both Online, but Mail Is Not Being Processed (Doc ID 1913807.1)

Last updated on OCTOBER 11, 2023

Applies to:

Oracle Communications Messaging Server - Version 7.0.2 and later
Information in this document applies to any platform.

Symptoms

Messaging Server and third party anti-virus scanning system (in this case, Trend Micro's IMSS) are both running and appear operational, but mail is not being processed. When monitoring from the IMSS side, it may appear that messaging server is not handing any messages off to it. If the virus scanner is bypassed, mail is delivered without issue (though, of course, unscanned).

Changes

Changes to the IP addresses and ports used for communication between messaging server and third party scanning systems.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.