Direct Delivery Email Address of Shared Folder Is Shown Incorrectly as <uid>+<folder>@<domain> (Doc ID 1915581.1)

Last updated on JULY 09, 2024

Applies to:

Symptoms

In Convergence, the direct delivery address of a shared folder is displayed as <user ID>+<folder name>@<domain>,
while the email address of the user itself is NOT of the form <user ID>@<domain>.

The expected direct delivery email  address of a (shared) folder should  'left-hand side'+'folder name'@'domain'.

If mail is sent to this displayed email address, the mail is not delivered.

To reproduce :

1. Log in to Convergence as a user with email address different from <user ID>@<domain>.
2. Select a folder.
3. Click right on the folder, and choose the menu option of 'Share Folder'.
4. New pop-up opens, where the direct delivery address to the folder is displayed as
   <user ID>+<folder name>@<domain>

The same issue exists for all Convergence versions.

Cause

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