My Oracle Support Banner

Direct Delivery Email Address of Shared Folder Is Shown Incorrectly as <uid>+<folder>@<domain> (Doc ID 1915581.1)

Last updated on MAY 20, 2022

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.


In Convergence, the direct delivery address of a shared folder is displayed as <user ID>+<folder name>@<domain>,
while the email address of the user itself is NOT of the form <user ID>@<domain>.

The expected direct delivery email  address of a (shared) folder should  'left-hand side'+'folder name'@'domain'.

If mail is sent to this displayed email address, the mail is not delivered.

To reproduce :

  1. Log in to Convergence as a user with email address different from <user ID>@<domain>.
  2. Select a folder.
  3. Click right on the folder, and choose the menu option of 'Share Folder'.
  4. New pop-up opens, where the direct delivery address to the folder is displayed as
    <user ID>+<folder name>@<domain>

The same issue exists for all Convergence versions.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.