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Un-suspend/Re-activate Discount Failed with Error PIN_ERR_NOT_FOUND (Doc ID 1919710.1)

Last updated on DECEMBER 02, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On :  7.5.0.7.0 version, Subscription Management

On production environment, a lot of CRM requests are failing with error PIN_ERR_NOT_FOUND.
As investigated further, the issue is after applied latest <Patch 19225422> Refund of cycle_forward after termination assigned to the next bill during

ERROR
---------

D Sun May 25 00:00:00 2014  brmt-app1  cm_batch:25824 fm_nbp_subscription_set_status.c(02_00#27):1500 1:brmt-app1:testnap:25791:-141887776:30012:1407335832:8
fm_nbp_subscription_activate: PCM_OP_SUBSCRIPTION_SET_DISCOUNT_STATUS output
flist
NULL flist ptr
E Sun May 25 00:00:00 2014  brm-app1  cm_batch:25824 fm_nbp_subscription_set_status.c(02_00#27):1506 1:brmt-app1:testnap:25791:-141887776:30012:1407335832:8
fm_nbp_subscription_activate: error during PCM_OP_SUBSCRIPTION_SET_DISCOUNT_STATUS
<location=PIN_ERRLOC_FLIST:6 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_NOT_FOUND:3>
<field num=PIN_FLD_CYCLE_END_T:8,267 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Sun May 25 00:00:00 2014  brmt-app1  cm_batch:25824 fm_nbp_subscription_set_status.c(02_00#27):1507 1:brmt-app1:testnap:25791:-141887776:30012:1407335832:8 fm_nbp_subscription_activate: PCM_OP_SUBSCRIPTION_SET_DISCOUNT_STATUS input flist
# number of field entries allocated 20, used 5
0 PIN_FLD_POID           POID [0] 0.0.0.1 /account 250629651 11
0 PIN_FLD_PROGRAM_NAME    STR [0] "NBP_OP_SUBSCRIPTION_SET_STATUS"
0 PIN_FLD_END_T        TSTAMP [0] (1400536800) Tue May 20 00:00:00 2014
0 PIN_FLD_DESCR           STR [0] "Subscription activation: set back
PIN_FLD_USAGE_END_T for discounts"
0 PIN_FLD_DISCOUNTS     ARRAY [0] allocated 20, used 5
1     PIN_FLD_DISCOUNT_OBJ   POID [0] 0.0.0.1 /discount 11037478 1
1     PIN_FLD_OFFERING_OBJ   POID [0] 0.0.0.1 /purchased_discount 250830393 0
1     PIN_FLD_CYCLE_END_T  TSTAMP [0] (0) <null>
1     PIN_FLD_PURCHASE_END_T TSTAMP [0] (0) <null>
1     PIN_FLD_USAGE_END_T  TSTAMP [0] (0) <null>


STEPS
-----------------------
Configuration:
a) config_billing_delay set to 1 day.
b) actg_cycle_dom set to 1.
c) calc_cycle_from_cycle_start_t set to 0

Steps:
1. At Sep 1, 2014 create a plan with a deal having a product and discount
2. At Sep 15, 2014 inactivate both product and discount
3. At Sep 25, 2014 reactivate both product and discount deal with effective_time Sep 20, 2014



Cause

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In this Document
Symptoms
Cause
Solution
References


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