Un-suspend/Re-activate Discount Failed with Error PIN_ERR_NOT_FOUND
(Doc ID 1919710.1)
Last updated on APRIL 04, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On a production environment, a lot of CRM requests are failing with error PIN_ERR_NOT_FOUND.
As investigated further, the issue is after applied latest <Patch 19225422>.
ERROR
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STEPS
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Configuration:
a) config_billing_delay set to 1 day
b) actg_cycle_dom set to 1
c) calc_cycle_from_cycle_start_t set to 0
Steps:
1. On Sep 1, 2014 create a plan with a deal having a product and discount
2. On Sep 15, 2014 inactivate both product and discount
3. On Sep 25, 2014 reactivate both product and discount deal with effective_time Sep 20, 2014
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |