500 error occurs when opening the attached document from the previous case revision (Doc ID 1920716.1)

Last updated on DECEMBER 14, 2015

Applies to:

Oracle Argus Safety - Version 7.0.2 and later
Information in this document applies to any platform.

Symptoms

When viewing the attached documents in the "additional information" tab from the previous case revision,
the document cannot open with the following errors.

--------------------
An error has occurred

Error Code: 500
Error Message: Internal Server Error
--------------------

Steps:

1. Login to Argus
2. Open the case and go to the additional info tab
3. Upload the document (PDF/doc file etc)
4. Save the case

5. Update the case data and save the case. Repeat this step few times.
6. Navigate to case action > case revisions
7. Select the one of the recent revisions
8. Go to the "additional information" tab
9. Click the icon to view the document

The following error dialog box appears.

 

Cause

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