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PDC Shows A Blank Screen When We Click On Create Charge Offer (Doc ID 1922288.1)

Last updated on AUGUST 14, 2018

Applies to:

Oracle Communications Pricing Design Center - Version 11.1.0.5.0 to 11.1.0.5.0 [Release 11.1.0]
Information in this document applies to any platform.

Goal

On : PDC 11.1.0.5.0 version, with ADF 11.1.1.6.0 and weblogic 10.3.6

Issue:

  Not able to create charge offer from PDC GUI because it displays a blank page

Details:

Below are the symptoms reported by a customer about the issue :

* When we click on Create Charge Offer link from PDC GUI, it is showing blank page.
* Previously, we have created service-event mapping and created charge offer, submitted successfully. After that we selected Create Charge Offer link again, then a blank screen comes up.
* We are having this problem while creating the objects under offer section ( Charge offer,discount offer and chargeshare offer) . But we are able to open the objects in other sections.
* We have un-installed PDC setup and dropped the pdc and xref schemas. Then re-installed the PDC setup. The issue still persists.
* As per the log "PDCManagedServer-diagnostic.log", there is an Exception as follows :

[2014-07-29T18:36:03.268+08:00] [PDCManagedServer] [WARNING] []
[oracle.adfinternal.view.faces.lifecycle.LifecycleImpl] [tid:[ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default
(self-tuning)'] [userId: admin] [ecid:86edb917d616b26c:7158b85d:14781ad85b3:-8000-00000000000000d7,0] [APP:
PricingDesignCenter#V2.0] ADF_FACES-60098:Faces lifecycle receives unhandled exceptions in phase RENDER_RESPONSE 6[[
javax.faces.FacesException: javax.servlet.ServletException: OracleJSP error:
javax.faces.FacesException: javax.faces.FacesException:
oracle.adf.controller.ControllerException: ADFC-10001: cannot instantiate class
'oracle.communications.brm.pdc.ui.view.managebean.product.AlterationOfferingBean'
at
com.sun.faces.context.ExternalContextImpl.dispatch(ExternalContextImpl.java:415)
at
org.apache.myfaces.trinidad.context.ExternalContextDecorator.dispatch(ExternalContextDecorator.java:44)
..
..


Question:
How to resolve this issue and what is the cause ?
 

Solution

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In this Document
Goal
Solution
References


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