PDC Shows A Blank Screen When Click On Create Charge Offer
(Doc ID 1922288.1)
Last updated on FEBRUARY 27, 2019
Applies to:Oracle Communications Pricing Design Center - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 11.1.0]
Information in this document applies to any platform.
On : PDC 22.214.171.124.0 version, with ADF 126.96.36.199.0 and weblogic 10.3.6
Not able to create charge offer from PDC GUI because it displays a blank page
Below are the symptoms reported by a customer about the issue :
* When we click on Create Charge Offer link from PDC GUI, it is showing blank page.
* Previously, we have created service-event mapping and created charge offer, submitted successfully. After that we selected Create Charge Offer link again, then a blank screen comes up.
* We are having this problem while creating the objects under offer section ( Charge offer,discount offer and chargeshare offer) . But we are able to open the objects in other sections.
* We have un-installed PDC setup and dropped the pdc and xref schemas. Then re-installed the PDC setup. The issue still persists.
* As per the log "PDCManagedServer-diagnostic.log", there is an Exception as follows :
How to resolve this issue and what is the cause ?
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