PDC Shows A Blank Screen When Click On Create Charge Offer (Doc ID 1922288.1)

Last updated on AUGUST 25, 2023

Applies to:

Goal

On : PDC 11.1.0.5.0 version, with ADF 11.1.1.6.0 and weblogic 10.3.6

Issue:

  Not able to create charge offer from PDC GUI because it displays a blank page

Details:

Below are the symptoms reported by a customer about the issue :

* When we click on Create Charge Offer link from PDC GUI, it is showing blank page.
* Previously, we have created service-event mapping and created charge offer, submitted successfully. After that we selected Create Charge Offer link again, then a blank screen comes up.
* We are having this problem while creating the objects under offer section ( Charge offer,discount offer and chargeshare offer) . But we are able to open the objects in other sections.
* We have un-installed PDC setup and dropped the pdc and xref schemas. Then re-installed the PDC setup. The issue still persists.
* As per the log "PDCManagedServer-diagnostic.log", there is an Exception as follows :

Question:
How to resolve this issue and what is the cause ?
 

Solution

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