Local Evaluator Comment field is grayed out when Language is set after it was blank (Doc ID 1922766.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

The Local Evaluator Comment field becomes grayed out when the Language is set to a certain language after the Language was null (blank) and the field was grayed out once.

How to Repeat:
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1) On a closed case, go to Case Form >> Analysis tab.
2) Select Language = any language for the Local Evaluator Comment field.
3) Enter 'SSU Text' in the Local Evaluator Comment. Save the case.
4) Select Language = null (blank) for the Local Evaluator Comment field.
    The Local Evaluator Comment field becomes grayed out.
5) Select Language = the same language as step-2) for the Local Evaluator Comment field.
    The Local Evaluator Comment field continues to be grayed out and unable to update the text.

Cause

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