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Provisioning Not Creating Service Order For Tag Addition When Run Through Schedule Execute (Doc ID 1924462.1)

Last updated on OCTOBER 12, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.5.0]
Information in this document applies to any platform.


Create a schedule for a plan transition from plan A with Talk, Text, Data deals to plan B with only Talk and  Text.

When the schedule is executed, the products for talk, text, data are cancelled and products for Talk & Text are purchased.

The products for text(sms) service have the same provisioning tags in plan A & plan B.
Provisioning correctly creates a service order for deletion of the SMS telco features with action as 'D', and makes their status '4', when SMS product of plan A is cancelled

After this, when the SMS product of plan B is purchased, provisioning tries to add the SMS telco features with status as '1'. But then calls a function -
fm_telco_prov_common_features_check(), which checks that these telco features are being cancelled, so skips this action and does not create any service order for SMS tag addition.

Log extract -

D Wed Jun 18 14:52:34 2014  <HOST>:2498 fm_tcf_apply_parameter.c:2878 1::CustomerCenter:0:3715:1403124753:26
  fm_telco_prov_common_features_check() input flist
D Wed Jun 18 14:52:34 2014  <HOST>:2498 fm_tcf_apply_parameter.c:2986 1::CustomerCenter:0:3715:1403124753:26
  drop_count is 4
D Wed Jun 18 14:52:34 2014 1 <HOST>:2498 fm_tcf_apply_parameter.c:2989 1::CustomerCenter:0:3715:1403124753:26
D Wed Jun 18 14:52:34 20141 <HOST>:2498 fm_tcf_apply_parameter.c:3017 1::CustomerCenter:0:3715:1403124753:26
  No change in feature
D Wed Jun 18 14:52:34 2014  <HOST>:2498 fm_tcf_apply_parameter.c:1102 1::CustomerCenter:0:3715:1403124753:26
  Cust Update service not invoked

So, at the end we are left with only a service order for deletion of SMS telco features, and none for addition.

Moreover, this only happens when plan transition is done through schedule execute and not when its done immediately.




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