Provisioning Not Creating Service Order For Tag Addition When Run Through Schedule Execute (Doc ID 1924462.1)

Last updated on OCTOBER 12, 2023

Applies to:

Symptoms

Create a schedule for a plan transition from plan A with Talk, Text, Data deals to plan B with only Talk and  Text.

When the schedule is executed, the products for talk, text, data are cancelled and products for Talk & Text are purchased.

The products for text(sms) service have the same provisioning tags in plan A & plan B.
Provisioning correctly creates a service order for deletion of the SMS telco features with action as 'D', and makes their status '4', when SMS product of plan A is cancelled

After this, when the SMS product of plan B is purchased, provisioning tries to add the SMS telco features with status as '1'. But then calls a function -
fm_telco_prov_common_features_check(), which checks that these telco features are being cancelled, so skips this action and does not create any service order for SMS tag addition.

Log extract -

So, at the end we are left with only a service order for deletion of SMS telco features, and none for addition.

Moreover, this only happens when plan transition is done through schedule execute and not when its done immediately.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.