Provisioning Not Creating Service Order For Tag Addition When Run Through Schedule Execute
Last updated on OCTOBER 23, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 7.5.0]
Information in this document applies to any platform.
Create a schedule for a plan transition from plan A with Talk, Text, Data deals to plan B with only Talk and Text.
When the schedule is executed, the products for talk, text, data are cancelled and products for Talk & Text are purchased.
The products for text(sms) service have the same provisioning tags in plan A & plan B.
Provisioning correctly creates a service order for deletion of the SMS telco features with action as 'D', and makes their status '4', when SMS product of plan A is cancelled
After this, when the SMS product of plan B is purchased, provisioning tries to add the SMS telco features with status as '1'. But then calls a function -
fm_telco_prov_common_features_check(), which checks that these telco features are being cancelled, so skips this action and does not create any service order for SMS tag addition.
Log extract -
fm_telco_prov_common_features_check() input flist
D Wed Jun 18 14:52:34 2014 cm_client:2498 fm_tcf_apply_parameter.c:2986 1::CustomerCenter:0:3715:1403124753:26
drop_count is 4
D Wed Jun 18 14:52:34 2014 1 cm_client:2498 fm_tcf_apply_parameter.c:2989 1::CustomerCenter:0:3715:1403124753:26
PIN_FLD_TELCO_FEATURES count is 0
D Wed Jun 18 14:52:34 20141 cm_client:2498 fm_tcf_apply_parameter.c:3017 1::CustomerCenter:0:3715:1403124753:26
No change in feature
D Wed Jun 18 14:52:34 2014 cm_client:2498 fm_tcf_apply_parameter.c:1102 1::CustomerCenter:0:3715:1403124753:26
Cust Update service not invoked
So, at the end we are left with only a service order for deletion of SMS telco features, and none for addition.
Moreover, this only happens when plan transition is done through schedule execute and not when its done immediately.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms