Provisioning Not Creating Service Order For Tag Addition When Run Through Schedule Execute
Last updated on OCTOBER 23, 2017
Applies to:Oracle Communications Billing and Revenue Management - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 7.5.0]
Information in this document applies to any platform.
Create a schedule for a plan transition from plan A with Talk, Text, Data deals to plan B with only Talk and Text.
When the schedule is executed, the products for talk, text, data are cancelled and products for Talk & Text are purchased.
The products for text(sms) service have the same provisioning tags in plan A & plan B.
Provisioning correctly creates a service order for deletion of the SMS telco features with action as 'D', and makes their status '4', when SMS product of plan A is cancelled
After this, when the SMS product of plan B is purchased, provisioning tries to add the SMS telco features with status as '1'. But then calls a function -
fm_telco_prov_common_features_check(), which checks that these telco features are being cancelled, so skips this action and does not create any service order for SMS tag addition.
Log extract -
fm_telco_prov_common_features_check() input flist
D Wed Jun 18 14:52:34 2014 cm_client:2498 fm_tcf_apply_parameter.c:2986 1::CustomerCenter:0:3715:1403124753:26
drop_count is 4
D Wed Jun 18 14:52:34 2014 1 cm_client:2498 fm_tcf_apply_parameter.c:2989 1::CustomerCenter:0:3715:1403124753:26
PIN_FLD_TELCO_FEATURES count is 0
D Wed Jun 18 14:52:34 20141 cm_client:2498 fm_tcf_apply_parameter.c:3017 1::CustomerCenter:0:3715:1403124753:26
No change in feature
D Wed Jun 18 14:52:34 2014 cm_client:2498 fm_tcf_apply_parameter.c:1102 1::CustomerCenter:0:3715:1403124753:26
Cust Update service not invoked
So, at the end we are left with only a service order for deletion of SMS telco features, and none for addition.
Moreover, this only happens when plan transition is done through schedule execute and not when its done immediately.
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