Enhancement Request to Add the Customer Ticket Number to the Available Fields for the Trouble Ticket Queue Window (Doc ID 1925112.1)

Last updated on SEPTEMBER 24, 2014

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

Can you verify that Customer Ticket Number (ASAP.TROUBLE_TICKET.CUSTOMER_TICKET_ID) is not in the field chooser, therefore cannot be added to the trouble ticket queue views?

 

Solution

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