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XAI Error Due To Failed Authentication With LDAP (Doc ID 1925510.1)

Last updated on JANUARY 16, 2018

Applies to:

Oracle Enterprise Taxation and Policy Management - Version 2.3.1 and later
Information in this document applies to any platform.

Goal

During a web service call to XAI in Production intermittently a fault is received which is presented in the logs like a authentication error while authenticating with LDAP.
This happens in less than 5 % of the calls. The user id does exist in LDAP as well as ETPM User table.
 

Solution

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