Payment Incentives Not Applied Correctly When Configured To Be Measured By 'Current Bill Total' (Doc ID 1936029.1)

Last updated on AUGUST 29, 2023

Applies to:

Symptoms

A Payment Incentives was configured to be Measured By 'Current Bill Total'.

During the tests it was observed is not taking the 'Current Billed total' amount; instead, is taking the 'total Outstanding amount'.

ACTUAL BEHAVIOR
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Second Bill is generated for 500 Rs. The payment incentive is not taking CURRENT_TOTAL as 500 in input flist, but it is taking as total outstanding amount i.e. -2500 (500 - 3000).

EXPECTED BEHAVIOR
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Second Bill is generated for 500 Rs, payment incentive should take 500 and should give 50 discount.

STEPS
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The issue can be reproduced at will with the following steps:
1. First  bill is generated for 2000 Rs.
2. Overpayment is done, say 5000 Rs. before due date.
3. 2000 got allocated on bill and -3000 is pending on account.
4. Now, on next bill payment incentive event shoud be triggered on its current billed amount.
5. Its Second Bill is generated for 500 Rs. And its payment incentive should take 500 and should give 50 discount.
WHEREAS its CURRENT_TOTAL in input flist is coming as total outstanding amount i.e. -2500 (500 - 3000).

Changes

Cause

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