Debug Email Notification Error Related Issues (Doc ID 1940720.1)

Last updated on JUNE 25, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.0.0 and later
Oracle Agile PLM Framework - Version 9.3.0.0 and later
Information in this document applies to any platform.

Goal

Once the Email notification fails, Agile will throw error "Exception while sending email. Reason : Email send failed." for all kinds of error. It is difficult to diagnose the root cause. Below solution is used to assist the troubleshooting.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms