"Procedure SP_CLEC_SO_RECON_DVR Failed" Error When Attempting to Supp Cancel a PSR Order (Doc ID 1941928.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Symptoms

A "SP_CLEC_SO_RECON_DVR Failed" error is thrown when attempting to Supp Cancel a PSR order.

Error text

Image of error in GUI

Steps

The issue can be recreated at will using the process below:

1. Create a PSR order (#1) with an ISDN Trunk Product like below and place the items In Service by completing the order

2. Create a PSR change order (#2) and Copy Branch the In Service items

3. Right click on the level one product and select "Disconnect This Item" and OK to disconnect all items underneath it

4. Close PSR order #2 (Do NOT complete)

5. Create another PSR change order (#3) and add a NEW Service Location (B) and service items just like order #1

6. Query for the Pending Disconnect telephone number from the previous order (#2) to use for the DID block on order #3

7. Assign a Provisioning Plan and complete PSR order #3

8. Query for PSR order #2

9. Attempt to Supp Cancel the order and the "SP_CLEC_SO_RECON_DVR Failed" error is thrown

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.