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Error While Trying To Perform AR Dispute/Settlement Activities On 7.4 PS21 (Doc ID 1942927.1)

Last updated on AUGUST 29, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

On BRM 7.4 PS21, Accounts Receivable (AR)

Issue:

Getting Coredumps and errors while trying to perform Dispute and Settlements activities on 7.4 PS21.

Also, the dispute information is missing in Customer Center for Tax-Only dispute scenario.

Description:

Customer Center displays "error.infranet" pop-up error when attempting to display Unresolved Disputes.

The error is caused by the intermittent failure of the PCM_OP_AR_GET_DISPUTE_DETAILS opcode.

Errors Excerpts : 

E Mon Feb  8 08:11:38 2016  dev  cm:4522  fm_ar_get_dispute_details.c:86 1:dev:testnap:4519:-137873184:4509:1408092929:2
op_ar_get_dispute_details error
<location=PIN_ERRLOC_FM:5 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_BAD_SEARCH_ARG:18>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>
E Mon Feb  8 08:11:38 2016  dev  cm:4522  cm_child.c(117):4679 1:dev:testnap:4519:-137873184:4509:1408092929:2
op PCM_OP_AR_GET_DISPUTE_DETAILS returned an error
<location=PIN_ERRLOC_FM:5 class="PIN_ERRCLASS_SYSTEM_DETERMINATE":1 errno=PIN_ERR_BAD_SEARCH_ARG:18>
<field num=0:0,0 recid=0 reserved=0 reserved2=0 time(sec:usec)=0:0>
<facility=0 msg_id=0 version=0>

  

Core Dump Stack Trace :

D Mon Feb  8 07:19:27 2016  dev  cm:29999  cm_child.c(117):4839 1:dev:testnap:29996:-137860896:4509:1408089797:1
opcode db: 1(0.0.0.1), context db: 1(0.0.0.1), trans_state: 5, opcode: 7
Received Signal 11
#0  0xffffe410 in __kernel_vsyscall ()
#1  0xf72245a3 in __waitpid_nocancel () from /lib/libc.so.6
#2  0xf71c868b in do_system () from /lib/libc.so.6
#3  0xf732dffd in system () from /lib/libpthread.so.0
#4  0xf7d271ba in printExceptionReport () from /data/pini01/portal/7.4/lib/libcm_main.so
#5  0xf7d1f90d in sigsegv_handler () from /data/pini01/portal/7.4/lib/libcm_main.so
#6  <signal handler called>
#7  0xf7dd1959 in pini_flist_find () from /data/pini01/portal/7.4/lib/libcmpin.so
#8  0xf7df2078 in pini_flist_get () from /data/pini01/portal/7.4/lib/libcmpin.so
#9  0xdd092524 in fm_ar_get_comments_for_action_item () from /data/pini01/portal/7.4/lib/fm_ar.so
#10 0xdd09511e in fm_ar_get_dispute_detail () from /data/pini01/portal/7.4/lib/fm_ar.so
#11 0xdd08f447 in fm_ar_get_item_detail () from /data/pini01/portal/7.4/lib/fm_ar.so
#12 0xdd08f11f in op_ar_get_item_detail () from /data/pini01/portal/7.4/lib/fm_ar.so
#13 0xf7db26ed in cm_pre_pcm_op () from /data/pini01/portal/7.4/lib/libcmpin.so

...........

#22 0xdd09acef in op_ar_get_dispute_details () from /data/pini01/portal/7.4/lib/fm_ar.so
#23 0xf7d1a7cc in cm_custom_ex () from /data/pini01/portal/7.4/lib/libcm_main.so
#24 0xf7d19c7e in cm_custom () from /data/pini01/portal/7.4/lib/libcm_main.so
#25 0xf7d17fcb in cm_child () from /data/pini01/portal/7.4/lib/libcm_main.so
#26 0xf7d26b2f in mainThread () from /data/pini01/portal/7.4/lib/libcm_main.so
#27 0x080487ce in main ()


Steps to reproduce:

It can be reproduced while performing basic dispute / settlements operations on PS21. One of the way is to create two item level disputes on an account with at least one paying child account.
 
After creating the disputes, refresh the parent account in customer center and visit the unresolved disputes screen. It is sometimes necessary to enter and leave the unresolved disputes screen a few times.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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