Error While Trying To Perform AR Dispute/Settlement Activities On 7.4 PS21 (Doc ID 1942927.1)

Last updated on JANUARY 05, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

On BRM 7.4 PS21, Accounts Receivable (AR)

Issue:

Getting Coredumps and errors while trying to perform Dispute and Settlements activities on 7.4 PS21.

Also, the dispute information is missing in Customer Center for Tax-Only dispute scenario.

Description:

Customer Center displays "error.infranet" pop-up error when attempting to display Unresolved Disputes.

The error is caused by the intermittent failure of the PCM_OP_AR_GET_DISPUTE_DETAILS opcode.

Errors Excerpts : 


Steps to reproduce:

It can be reproduced while performing basic dispute / settlements operations on PS21. One of the way is to create two item level disputes on an account with at least one paying child account.
 
After creating the disputes, refresh the parent account in customer center and visit the unresolved disputes screen. It is sometimes necessary to enter and leave the unresolved disputes screen a few times.

Cause

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