Error Message Points to the Wrong JRE Version When Accessing to Java Client Without JRE (Doc ID 1944448.1)

Last updated on AUGUST 02, 2021

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 to 9.3.3.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

From the PC client where JRE is not installed, when user tries to access to Java Client from URL, it shows error to install JRE 6.0 even though the certified JRE version is JRE 7.0 for 9.3.2.

ERROR
-----------------------
The Agile 9 Java Client requires that you install Java 2 Platform, Standard Edition, JRE 6.x. You do not need to install NetBeans IDE, the J2SE SDK or Itanium.
Please click on the icon below to go to the download location for the required software.
Once you have installed Java 2 Platform, Standard Edition, JRE 6.x, you may return to the previous page to install and run the Agile 9 Java Client.

Thank you for running Agile PLM!

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access to Agile Java Client from URL (http://agile_server.domain.com:7001/JavaClient/start.html) without installing Java

Changes

Cause

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

Error Message Points to the Wrong JRE Version When Accessing to Java Client Without JRE (Doc ID 1944448.1)

Applies to:

Symptoms

Changes

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!