Trouble Info Critical Column Source
(Doc ID 1947832.1)
Last updated on SEPTEMBER 22, 2023
Applies to:
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 and laterOracle Utilities Network Management System - Version 2.3.0.0.0 and later
Information in this document applies to any platform.
Goal
In Trouble Info, the Calls and Customer views both have a column labeled "Critical" which shows either STD, EMR, etc. However, they are referencing different datastore values:
Customers View using DS_TROUBLE_INFO_CUSTOMER: <Column name="#PRIORITY" definition="#PRIORITY%{0}|||CUSTOMER_TYPE"/>
Calls view using DS_TROUBLE_INFO_CALLS: <Column name="#customer_type" definition="#customer_type%{0}|||CUSTOMER_TYPE"/>
*For information on Calculated Fields see the NMS Configuration Guide for your release.
You can see they both use CUSTOMER_TYPE to map to the same EMR, MED values etc.
What is the underlying source of the two different datastore fields (PRIORITY vs CUSTOMER_TYPE)?
Solution
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In this Document
| Goal |
| Solution |
| References |