Trouble Info Critical Column Source (Doc ID 1947832.1)

Last updated on JANUARY 06, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0 and later
Oracle Utilities Network Management System - Version 1.11.0 and later
Information in this document applies to any platform.

Goal

In Trouble Info, the Calls and Customer views both have a column labeled "Critical" which shows either STD, EMR, etc.  However, they are referencing different datastore values:

Customers View using DS_TROUBLE_INFO_CUSTOMER: <Column name="#PRIORITY" definition="#PRIORITY%{0}|||CUSTOMER_TYPE"/>

Calls view using DS_TROUBLE_INFO_CALLS: <Column name="#customer_type" definition="#customer_type%{0}|||CUSTOMER_TYPE"/>

You can see they both use CUSTOMER_TYPE to map to the same EMR, MED values etc.

What is the underlying source of the two different datastore fields (PRIORITY vs CUSTOMER_TYPE)?

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms