My Oracle Support Banner

OSM Orders Lost During Database Service Interruption (Doc ID 1950396.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

The customer environment database ran out of database space.  CreateOrder requests continued to be sent to OSM COM/SOM.  Orders were not created.  There was no indication to CRM system that a problem had occurred.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
 Existing Order Creation Failure Handling
 COM Creation Failure
 (Notification)
 (Recovery)
 SOM Creation Failure
 (Notification)
 (Recovery)
 
Solution
 
 Apply Weblogic patch 12977335 to WLS 10.3.5 and 10.3.6
 Create a new AIA Create Order Response Queue
 Modify the AIA to OSM SAF Context
 Create a new SAF Queue in the O2A_SAFImportedDestinations (COM and SOM domains)
 Create/Modify  Order Creator
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.