OSM Orders Lost During Database Service Interruption

(Doc ID 1950396.1)

Last updated on DECEMBER 12, 2014

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.


The customer environment database ran out of database space.  CreateOrder requests continued to be sent to OSM COM/SOM.  Orders were not created.  There was no indication to CRM system that a problem had occurred.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms