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OSM Orders Lost During Database Service Interruption (Doc ID 1950396.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.


The customer environment database ran out of database space.  CreateOrder requests continued to be sent to OSM COM/SOM.  Orders were not created.  There was no indication to CRM system that a problem had occurred.


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In this Document
 Existing Order Creation Failure Handling
 COM Creation Failure
 SOM Creation Failure
 Apply Weblogic patch 12977335 to WLS 10.3.5 and 10.3.6
 Create a new AIA Create Order Response Queue
 Modify the AIA to OSM SAF Context
 Create a new SAF Queue in the O2A_SAFImportedDestinations (COM and SOM domains)
 Create/Modify  Order Creator

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