OSM Orders Lost During Database Service Interruption (Doc ID 1950396.1)

Last updated on DECEMBER 12, 2014

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

The customer environment database ran out of database space.  CreateOrder requests continued to be sent to OSM COM/SOM.  Orders were not created.  There was no indication to CRM system that a problem had occurred.

Cause

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