Placing A Field Activity On Hold In CCB Is Not Reflected In MWM With The Fieldwork PIP (Doc ID 1950625.1)

Last updated on JUNE 15, 2015

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.1.0 and later
Oracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Information in this document applies to any platform.

Goal

Problem Summary
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Placing a Field Activity on hold in CCB is not reflected in MWM

Problem Description
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A recent patch (Patch 19264755: FA HOLD SUPPORT AND POSTAL CODE IN APPOINTMENT BOOKING REQUEST FOR MWM) was provided to support putting an FA on hold if the user selects HOLD from CCB - - the FA in MWM would then be reflected as HELD. We have tested this in our CCB/FWPIP/MWM environment and found that it does place the FA on old due to an error in MWM.

The error we receive shows the following:

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Solution

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