Placing A Field Activity On Hold In CCB Is Not Reflected In MWM With The Fieldwork PIP
(Doc ID 1950625.1)
Last updated on SEPTEMBER 27, 2022
Applies to:
Oracle Utilities Mobile Workforce Management - Version 2.2.0.1.0 and laterOracle Process Integration Pack for Oracle Utilities Field Work - Version 3.1 and later
Information in this document applies to any platform.
Goal
Problem Summary
---------------------------------------------------
Placing a Field Activity on hold in CCB is not reflected in MWM
Problem Description
---------------------------------------------------
A recent patch (<Patch 19264755>: FA HOLD SUPPORT AND POSTAL CODE IN APPOINTMENT BOOKING REQUEST FOR MWM) was provided to support putting an FA on hold if the user selects HOLD from CCB - - the FA in MWM would then be reflected as HELD. We have tested this in our CCB/FWPIP/MWM environment and found that it does place the FA on old due to an error in MWM.
The error we receive shows the following:
---------------------------------------------------------
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Goal |
Solution |
References |