My Oracle Support Banner

Understanding and Troubleshooting Automation Context Not Found Warnings (Doc ID 1951477.1)

Last updated on AUGUST 08, 2023

Applies to:

Oracle Communications Order and Service Management - Version 7.0.0 and later
Information in this document applies to any platform.

Purpose

This knowledge article explains the possible causes of an ORA-20502 Automation context not found warning message  and provides troubleshooting tips to help you resolve such warnings.

Note: Prior to OSM 7.2.2 ORA-20502 Automation context not found warning messages were logged as error messages.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Purpose
Troubleshooting Steps
 Understanding The Cause of the Warning
 Warning Causes the Task and Order to Be Stuck (Non-Transient)
 Warning Occurs When a Task is in Do Mode (Transient)
 Warning Occurs After a Revision Order is Received
 Receiver Task in the Base Order is Incomplete
 Original Sender Automator Plug-in is Undone (Transient)
 Sender Must Resend the Request (Transient)
 Sender Must Not Resend the Request (Non-Transient)
 General Solution Approach
 Recommended Response Recovery Application Characteristics
 Transient Warning Messages and JMS Message Configuration
 Improvements Made in OSM 7.2.2.5 and Higher
 Improvements Made in OSM 7.3.5.0 and Higher

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.