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Understanding and Troubleshooting Automation Context Not Found Warnings (Doc ID 1951477.1)

Last updated on MARCH 07, 2022

Applies to:

Oracle Communications Order and Service Management - Version 7.0.0 and later
Information in this document applies to any platform.


This knowledge article explains the possible causes of an ORA-20502 Automation context not found warning message  and provides troubleshooting tips to help you resolve such warnings.

Note: Prior to OSM 7.2.2 ORA-20502 Automation context not found warning messages were logged as error messages.

Troubleshooting Steps

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In this Document
Troubleshooting Steps
 Understanding The Cause of the Warning
 Warning Causes the Task and Order to Be Stuck (Non-Transient)
 Warning Occurs When a Task is in Do Mode (Transient)
 Warning Occurs After a Revision Order is Received
 Receiver Task in the Base Order is Incomplete
 Original Sender Automator Plug-in is Undone (Transient)
 Sender Must Resend the Request (Transient)
 Sender Must Not Resend the Request (Non-Transient)
 General Solution Approach
 Recommended Response Recovery Application Characteristics
 Transient Warning Messages and JMS Message Configuration
 Improvements Made in OSM and Higher
 Improvements Made in OSM and Higher

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