Unable to Import or Export XML Files from P6 Professional Client and the Log File is Blank (Doc ID 1953650.1)

Last updated on MARCH 16, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3.2.0 and later
Primavera P6 Professional Project Management - Version 8.3.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 8.3.2.0 version, P6 Application

ACTUAL BEHAVIOR
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When exporting to Primavera XML from the P6 Pro client, the file is created with 0kb and no data. The log shows no data.

Importing XML files also fails with no errors in the log.

EXPECTED BEHAVIOR
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The export (or import) should completed successfully.

STEPS
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The issue can be reproduced at will with the following steps:

1. Go to Projects view
2. Open a project
3. File>Export
4. Choose Primavera XML
5. Export fails

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export any projects to Primavera XML format.

Cause

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