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CCB Adjustment Approval Does Not Work For Write-off Adjustments (Doc ID 1955389.1)

Last updated on MARCH 05, 2021

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


Need to clarify the adjustment approval solution provided by CC&B.

In documentation it is stated following: “If an adjustment type references an approval profile, the approval profile's approval hierarchy defines if the adjustment
requires approval and who the authorized approvers are” and there is mentioned that only adjustments which are created in batch are not routed for approval.

I’ve tried to set-up the adjustment approval for Bill-Based Write-off (write-off adjustments are created based on base package algorithm C1-ADJG-WO and write-off algorithm created on base package algorithm C1-WOB-DIST that is plugged in Collection Class Overdue Rules).
Unfortunately, despite the approval profile set-up for write-off adjustment, the write-off adjustment is created already as “Frozen” (and customer current balance is affected) without routing write-off adjustment for approval.
Could you please explain me why does in this case adjustment approval is evaded? Is this built-in functionality or caused by some system bug.


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