My Oracle Support Banner

Getting ""There was a problem trying to retrieve the report!" Error When Executing US FDA MedWatch 3500A Report (Doc ID 1958301.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Insight - Version 7.0.4 and later
Information in this document applies to any platform.

Symptoms

Getting the following error when trying to execute the "US FDA MedWatch 3500A" report for the users that do not have access to CIOMS-II Line Listing Report

There was a problem trying to retrieve the report!
Please contact your system Administrator!


Steps to Repeat:
1. Log in to Insight as a user that does not have access to CIOMS-II Line Listing Report
2. Go to Reports> standard Reports> General
3. Select "US FDA MedWatch 3500A" and click on Execute.
4. Observe that it displays the following error message:

There was a problem trying to retrieve the report!
Please contact your system Administrator!

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.