Updating Email Address In OUCSS Does Not Update CCB Self Service Notification Tasks To Use New Email (Doc ID 1963740.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Utilities Customer Self Service - Version 2.0.1 and later
Information in this document applies to any platform.

Symptoms

Individual Self Service Tasks are stamped with the Self Service User's email address at the time the Self Service Task is created. If the Self Service User changes their email address in their Profile, active Notification Self Service Tasks are not updated to reflect the current email address. This leads to notifications being sent to the wrong email address.

Cause

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