Last updated on MAY 01, 2017
Applies to:Oracle Communications Messaging Server - Version 6.3 and later
Information in this document applies to any platform.
When the user "firstname.lastname@example.org" sends an email message, that contains a matrix in the body of the message, to some recipients, such as email@example.com, firstname.lastname@example.org and email@example.com, the email is delivered to user2 with the correct format (HTML) but the rest of the users are receiving it in plain text format.
The route of this email is as follows: user1 sends the email from outlook 2010 64bit, then to an Exchange server which then sends the mail to a gateway, then to a Symantec gateway and then ultimately to the Messaging Server.
Why is only one of the recipients receiving the body of the mail in HTML, while the others are receiving it in plain text?
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