Appointment Booking Schedulers Crashing (Doc ID 1966185.1)

Last updated on FEBRUARY 04, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.1.0.6 [Release 2.1]
Oracle Real-Time Scheduler - Version 2.1.0.5 to 2.1.0.6 [Release 2.1]
Information in this document applies to any platform.

Symptoms

Appointment schedulers are crashing.  We do not reliably receive responses for all ABRs. Some requests will give output with the available slots but, as testing continues, the same request is not being retrieved from the JMS queue and responds with: “Appointment request time out”.

Crashes are marked with the following logged signature:

  

Cause

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