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Appointment Booking Schedulers Crashing (Doc ID 1966185.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.1.0.6 [Release 2.1]
Oracle Real-Time Scheduler - Version 2.1.0.5 to 2.1.0.6 [Release 2.1]
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:
MWM - Oracle Utilities Mobile Workforce Management
ORS - Oracle Real-Time Scheduler

Appointment schedulers are crashing.  We do not reliably receive responses for all Appointment Booking Requests (ABRs). Some requests will give output with the available slots but, as testing continues, the same request is not being retrieved from the Java Messaging Services (JMS) queue and responds with: “Appointment request time out”.

Crashes are marked with the following logged signature:

  

Changes

 

Cause

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