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Error 'Bad public username or password. Login timeout expired' When Connecting to a P6 SQL Server Database (Doc ID 1967595.1)

Last updated on DECEMBER 04, 2019

Applies to:

Primavera P6 Professional Project Management - Version 8.4.0.0 and later
Primavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6, the following error occurs:

AVAA0-3822-8

  Or

Unable to Connect to the database.

When attempting to connect to the db using using the database configuration tool, the following error occurs:

Bad public username or password. Login timeout expired

 

The issue can be reproduced at will with the following steps:

  1. Attempt to login to the P6 Professional Client.
  2. The first or second error occurs.
  3. Attempt to configure the database connection.
  4. The connection fails and the third error occurs.

Cause

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In this Document
Symptoms
Cause
Solution
References


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