Unable To Pass The Entire Bill Amount With PCM_OP_AR_BILL_ADJUSTMENT (Doc ID 1968397.1)

Last updated on FEBRUARY 07, 2024

Applies to:

Goal

Question1:

Billing and Revenue Management(BRM) will calculate the tax on top of the total due amount and not excluding the total due amount.
The total due amount is inclusive of taxes already and including taxes on top of it, causes system to throw exception.

  
Please provide the description as to why the system behaves in this manner?

Question 2:

Considering the fact that adjustment request will be generated from Siebel by a Customer Care executive. If for some reason, the entire bill or lets say 90% of the bill needs to be deducted then its not possible now. Considering the complexity with tax calculation.
From Siebel point of view, the request will be raised by a  Customer Service Representative  (CSR) who will read the bill due and adjust accordingly. 

Any alternate solution to this?

Solution

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