Unable To Pass The Entire Bill Amount With PCM_OP_AR_BILL_ADJUSTMENT (Doc ID 1968397.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Goal

Question1:

BRM will calculate the tax on top of the total due amount and not excluding the total due amount.
The total due amount is inclusive of taxes already and including taxes on top of it, causes system to throw exception.

D Tue Feb 17 12:17:34 2015  xxxxx  cm:6379  fm_ar_bill_adjustment.c:264 1:newcoc3-rds02:CustomerCenter:0:AWT-EventQueue-0:1323:1421419347:0
op_ar_bill_adjustment return flist
# number of field entries allocated 20, used 3
0 PIN_FLD_POID           POID [0] 0.0.0.1 /bill 483065729 12
0 PIN_FLD_DESCR           STR [0] "The existing positive bill due is becoming negative."
0 PIN_FLD_RESULT         ENUM [0] 0
W Tue Feb 17 12:17:34 2015  NewCoC3-brm01  cm:6379  cm_child.c(119):4732 1:xxxxx:CustomerCenter:0:AWT-EventQueue-0:1323:1421419347:0
CM output flist: opcode PCM_OP_AR_BILL_ADJUSTMENT
# number of field entries allocated 20, used 3
0 PIN_FLD_POID           POID [0] 0.0.0.1 /bill 483065729 12
0 PIN_FLD_DESCR           STR [0] "The existing positive bill due is becoming negative."
0 PIN_FLD_RESULT         ENUM [0] 0
D Tue Feb 17 12:17:34 2015  NewCoC3-brm01  cm:6379  cm_child.c(119):2956 1:xxxxx:CustomerCenter:0:AWT-EventQueue-0:1323:1421419347:0
DDD cm_custom resp: opbuf=0x925b804, opcode=PCM_OP_AR_BILL_ADJUSTMENT, flds=0x92e6d50, err_flist=0xf7df9260

  
Please provide the description as to why the system behaves in this manner?

Question 2:

Considering the fact that adjustment request will be generated from Siebel by a Customer Care executive. If for some reason, the entire bill or lets say 90% of the bill needs to be deducted then its not possible now. Considering the complexity with tax calculation.
From Siebel point of view, the request will be raised by a CSR who will read the bill due and adjust accordingly. 

Any alternate solution to this?


 

Solution

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