OSM Web UI Order Details Fetch Is Sometimes Slow (Doc ID 1969543.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 to 7.2.2 [Release 7.2]
Information in this document applies to any platform.

Symptoms

A User is reporting slow performance,  OSM Web UI Order Details fetch is sometimes slow
OSM Web UI Order Details fetch is sometimes slow
Order Details fetch is sometimes slowOrder Details fetch is sometimes slowOrder Details fetch is sometimes slow
when using the webUI order fetch.

Use case; If a user is debugging an order, the user goes to OSM web UI (reachable on the following url http://serverIP:port/OrderManagement/orchestration). The user uses the search fields to find OSM orders and access their respective data, and orchestration plans … The access to this information is done by going to the order details of any of the search results.


Accessing the Order details is taking too much time, depending on the environment and type of orders (order size, cartridge …).

From the AWR report, problematic SQL statement;

 

 

Cause

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