Collections Updates Occuring In BRM Due To Promise To Pay Action From CRM Are Not Notified Back To CRM (Doc ID 1981944.1)

Last updated on MARCH 30, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

On : 7.5.0.10.0 version, Collections Manager

OBSERVATION
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BRM generates CollectionInfoChange business event with start and end times of when pin_collections_process is run, AIA picks up the collections actions with in these start and end time and publishes this to CRM.
But, actions updated due to promise to pay in BRM do not get picked up in AIA as these are updated not by pin_collections_process but with a promise to pay call from CRM. These actions should be synced to CRM.

ACTUAL BEHAVIOR
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Collections actions updates due to promise to pay do not get synced to CRM.

EXPECTED BEHAVIOR
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When an account enters collections in BRM, all the actions created/scheduled are synced to CRM.
Promise to pay request is raised from CRM.
The pending collections actions are re-scheduled in BRM as expected and a new action, promise to pay is created.
These collections actions which are re-scheduled in BRM do not get synced to CRM when this is expected to be done.

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In this Document

Symptoms

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