Unable to Logon - MetaSolv Solution client immediately crashes with Error Number 2 for Null object reference

(Doc ID 1985956.1)

Last updated on FEBRUARY 22, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

*** The behavior documented below can occur in all versions of MetaSolv Solution ***

Unable to logon with MetaSolv Solution client. The application immediately crashes with an Error Number 2 after entering the User ID/Password and clicking OK. Below is the complete text and image of the error message.

Error Text


Image of Error Number 2 at Logon


Steps

The problem cannot be consistently recreated, but the behavior is related to a user conducting SQL Spy activity.


Business Impact

Due to this issue, the user cannot logon to the application.

Cause

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