"No credit available" Error On Submitting A/R Batch Refund Through Payment Tool In Case Of Partial Refunds (Doc ID 1990275.1)

Last updated on MARCH 24, 2015

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On :  7.5.0.8.0 version, Accounts Receivable (AR)

In a scenario where entire unallocated amount is not submitted as refund through payment tool, when few bills are already generated post refund, there is still unallocated amount in "Adjustments/Payment not applied" section and this needs to be made zero. Now since refund amount cannot be allocated as per BRM Design, on trying to submit this old refund amount through Payment tool(PCM_OP_PYMT_COLLECT opcode is called) as refund batch , "No credit available" error description is returned.

Steps to reproduce:

          Now,
          Amount due for all bills : 0
          Adjustments/Payments not applied : (20)
          Due Now : 0

          Now,
          Amount due for all bills : 200
          Adjustments/Payments not applied : (10)
          Due Now : 190


Expected result:

Cause

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