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MWM/ORS Performance Issues Due To No Available Connection From Universal Connection Pool (Doc ID 1991678.1)

Last updated on JUNE 04, 2024

Applies to:

Oracle Real-Time Scheduler - Version 2.1.0 and later
Oracle Utilities Meter Data Management - Version 2.1.0.3 to 2.1.0.3 [Release 2.1]
Oracle Utilities Mobile Workforce Management - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management
ORTS/ORS/ERTS - Oracle Real-Time Scheduler
OUAF/FW - Oracle Utilities Framework
TPW - Threadpoolworker
SOA - Service Oriented Architecture
XAI - XML Application Integration 

We are updating MWM/ORS from a host system using XAI inbound transactions (MaintainActivitiesByHost). The host system is integrated through a SOA layer.

This morning, we began seeing very poor performance within MWM/ORS. Usually all responses occur within 1-10 sec but, this morning some responses are taking more then 2+ minutes and some requests are timing out.

We do not encounter any errors in the browser and no changes were made in the environment.

Cause

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