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Open Billing Fails with Deadlock While Trying to Update the Journal Object (Doc ID 2003851.1)

Last updated on MARCH 03, 2021

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) version 7.5PS8, deadlocks are seen in the cm and dm_oracle logs during open billing for accounts.

CM Logs:

The deadlock appears to happen while trying to update journal_t entries.

1 day billing delay is configured in the system and on the Billing Day of the Month (DOM) day, open billing is executed for the accounts.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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