Open Billing Fails with Deadlock While Trying to Update the Journal Object
(Doc ID 2003851.1)
Last updated on MARCH 28, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On Oracle Communications Billing and Revenue Management (BRM) version 7.5PS8, deadlocks are seen in the cm and dm_oracle logs during open billing for accounts.
CM Logs:
The deadlock appears to happen while trying to update journal_t entries.
1 day billing delay is configured in the system and on the Billing Day of the Month (DOM) day, open billing is executed for the accounts.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |