'TNS-03505: Failed to Resolve Name' Error Running PFT Pack 8.0 Installer (Doc ID 2009391.1)

Last updated on OCTOBER 17, 2016

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 8.0.0 and later
Oracle Financial Services Profitability Management - Version 8.0.0 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

When installing the Oracle Financial Services Profitability Pack (PFT) 8.0, you get the following error in the OFS_PFT_installation.log in /OFS_PFT/logs:

[Sat  09/5/2015 12:22:59] [OFS_PFT] [ INFO] - Segment --> [OFSAASEG] created for -- [OFSAAINFOD] domain
[Sat  09/5/2015 12:22:59] [OFS_PFT] [ INFO] - ----------END InitializeEnvVariables---------
[Sat  09/5/2015 12:22:59] [OFS_PFT] [ INFO] - Validating TNS ENTRY for TNSName
[Sat  09/5/2015 12:22:59] [OFS_PFT] [DEBUG] - Command Issured :tnsping devatm
[Sat  09/5/2015 12:22:59] [OFS_PFT] [DEBUG] -
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] - TNS Ping Utility for Solaris: Version 11.2.0.4.0 - Production on 09-MAY-2015 12:22:59
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] -
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] - Copyright (c) 1997, 2013, Oracle.  All rights reserved.
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] -
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] - Used parameter files:
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] - /ofsaa/ora_client/product/11.2.0/client_1/network/admin/sqlnet.ora
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] -
[Sat  09/5/2015 12:23:00] [OFS_PFT] [DEBUG] - TNS-03505: Failed to resolve name
[Sat  09/5/2015 12:23:00] [OFS_PFT] [ERROR] - TNS Entry Validation failed.
[Sat  09/5/2015 12:23:00] [OFS_PFT] [ INFO] - Done
[Sat  09/5/2015 12:24:36] [OFS_PFT] [ INFO] - ----------Initializing Environment Variables---------

The tnsnames.ora in the Oracle Home directory listed above the error does contain an entry for the Infodom's database listed in Administration and Configuration > System Configuration > Database Details in the "Name" field.  Despite the error, the installation does complete successfully.

Cause

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