Concurrency Error When Rejecting Adjustment Approval Request (Doc ID 2009961.1)

Last updated on JUNE 02, 2016

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 to 2.4.0.2.0 [Release 2.4]
Information in this document applies to any platform.

Symptoms

CCB 2.4.0.2.0 version - Adjustment Approval Request

When trying to Reject an adjustment approval request, the error window popped up with message ‘Concurrency Error, Please retry this transaction 603512379969’.

ERROR
-----------------------



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an Adjustment for an account with Adjustment Amount equal or greater than the
2. Submit adjustment for approval.
3. Using an Approver account, reject the created adjustment.
4. Enter Reject Reason and click OK.
5.Verify that a concurrency error is thrown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reject the approval.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms